-Sweet Tips to Buyer
1) Order cannot be revised or canceled after 24 hours. Please kindly contact us within 7 days after receiving the item if there is any defect. Or we won’t deal with the problem exceeding 7 days after receiving the parcel. It is considered used and WE WILL NOT ISSUE YOU A FEFUND.
2) Body measurements should be taken in the undergarment what you plan to wear with this costume. Please note that we cannot be responsible for wrong measurements given. You are responsible for the ordering the right size
1) Costumes made to orders or custom-made to measurements, NO RETURNS or exchanges are accepted.
2) To items available in stock and returnable: The returned item must be on standard size in perfect condition, as it was sent to you, has not been altered or worn. If there is any dust, dirty spots, smoke scents, stains, makeup stains, perfume, alterations, we shall not offer refund. For costumes, you also need to pay 30% total amount of order as restock fee.Item must be returned (means applied and start to return) within 3 days of accepting the delivery, Rush order fee and the of exchange postage you paid before is non-refundable.
Sizing or Fitting Issues
As all of our costumes are hand-sewn and custom tailored, the finished costume may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your costume will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. That is if you find the costume do not fit quite well, you can first turn to the local tailor for the adjustment, which is easier and more convenient.
We offer Free Repair on your costume! But the postage to send it back and re-shipping cost to you will be both on your account.
It is required that the item or dresses should be returned to us within 14 days after the return request is accepted.
Return shipping charges will be the buyer\'s responsibility.
1) As it is international shipping service, Delivery time and postage vary from different region. The most efficient courier will be applied (DHL, UPS FEDEX, EMS, etc.) During the special holiday like Chinese New Year Festival, National Day the shipping time will be little longer.
2) Import Duties, taxes and charges are not included in the item price or shipping charges, these charges are buyers\' responsibility. Please check with your country\'s customs office to determine what these additional costs will be before buying.
1) If you have any questions with item received, please contact us via AliExpress message system before submitting a complaint or posting the feedback. We will reply your message within 24 hours. Trust us; we always try to resolve any problems for our valued customers.
2) If you love our shop, please store up our shop and recommend our shop to your friends.
Customer satisfaction is very important to us and our feedback rating reflects the satisfaction of customer to our shop. Your 5 stars rating and positive feedback will be much appreciated.
The tutu is rolled and wrap in the package during shipping, put it flat on the desk or floor, then the tulle will be smooth again. For urgent need and usage, ease the tulle by using steam iron if it is not in perfect shape when you have it. Put one fabric over the tutu before steam ironing if worrying about damaging the tulle.
Due to resolutions of computer and cellphone screen, please kindly allow kind of color difference in pictures.
If the original ones are discontinued, actual trims, appliques and decor might be different to the photos. We will notice you and use the most similar ones by then.